Shipping policy
Order Processing & Shipping Information
Order Processing: Please allow 2-3 business days for the processing of your order. You will receive a confirmation email once your order has been dispatched.
Domestic Shipping Rates & Estimates: Shipping costs for your order will be calculated and displayed at checkout.
Special Offer: Enjoy complimentary shipping on orders exceeding $50.
International Shipping: We proudly offer international shipping services to the following destinations:
- Australia
- Austria
- Belgium
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
The applicable shipping fees will be presented at checkout upon completion of your order.
Please be aware that import duties and taxes (including VAT), which are levied once the shipment reaches your country, are not included in the checkout price. As the customer, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of these charges is necessary to release your order from customs.
Refunds, Returns, and Exchanges: Our return policy is valid for 30 days following delivery. For detailed information, please refer to our Refund Policy.
Should your order arrive damaged, contact us immediately at isioclothing@jetroe.com with your order number and a photograph of the item's condition. We handle such incidents on a case-by-case basis and strive to resolve them to your satisfaction.
For additional inquiries, reach out to us at isioclothing@jetroe.com.